Frequently Asked
Questions at max88

You must be 21 years of age or older to register and play on max88. This is in line with Philippine law governing online casino and sports betting platforms. Age verification is mandatory — players who cannot confirm they are 21+ will not be permitted to deposit or access real-money games. We take this requirement seriously and enforce it without exception.

No. max88 strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset option or contact our support team for assistance.

Account verification (KYC) requires you to submit a valid government-issued ID such as a Philippine passport, SSS ID, UMID, driver's license, or PhilSys national ID. You may also be asked to provide proof of address. Documents can be uploaded directly through your account settings. Verification is typically completed within 24 hours. Verified accounts enjoy higher withdrawal limits and faster processing times.

On the max88 Login page, click the "Forgot Password" link. Enter the email address associated with your account and we will send you a password reset link. Follow the instructions in the email to set a new password. If you no longer have access to your registered email, contact our support team via live chat and they will guide you through the account recovery process.

max88 supports a wide range of Philippine payment methods, including:

• GCash — the most popular e-wallet in the Philippines
• PayMaya — fast and convenient digital payments
• BPI — Bank of the Philippine Islands online banking
• BDO — Banco de Oro online banking transfer
• Metrobank — Metrobank online banking

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options for our players.

The minimum deposit on max88 is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary slightly depending on the bank. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your account tier and verification status. All deposits are credited to your account instantly or within a few minutes.

GCash and PayMaya withdrawals are typically processed within 15 to 30 minutes for verified accounts. Bank transfers to BPI, BDO, and Metrobank may take 1 to 3 business days depending on the bank's processing schedule. Withdrawal requests submitted during peak hours or on weekends may take slightly longer. Make sure your account is fully verified to avoid delays — unverified accounts cannot process withdrawals.

max88 does not charge any fees on deposits or withdrawals from our side. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. max88 will always display the exact amount you will receive before you confirm any withdrawal.

Most deposits reflect instantly. If your deposit has not appeared after 15 minutes, first check your payment app or bank statement to confirm the transaction was completed successfully. If the funds left your account but have not appeared on max88, contact our support team via live chat and provide your transaction reference number, the amount, payment method used, and the time of the transaction. Our team will investigate and resolve the issue promptly.

max88 offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary based on current promotions — check the promotions section after logging in for the latest offer. Welcome bonuses are subject to wagering requirements, which must be met before any bonus-derived winnings can be withdrawn. All bonus terms are clearly displayed before you opt in.

A wagering requirement (also called a rollover or playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 10x wagering requirement means you need to place a total of ₱5,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Always read the specific bonus terms before claiming.

Yes — max88 regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, sports betting boosts, and seasonal campaigns tied to major events like the PBA Finals, NBA playoffs, and UFC fight nights. Log in to your account and visit the Promotions section to see all currently active offers. You can also opt in to email or SMS notifications to stay updated on the latest deals.

Bonuses may not be credited if the minimum deposit requirement was not met, if the bonus code (if applicable) was not entered correctly, if your account is not fully verified, or if you have an existing active bonus that must be completed first. Some promotions also require you to opt in before making the qualifying deposit. If you believe a bonus should have been credited and was not, contact our support team with your deposit details and the promotion name.

max88 offers a comprehensive gaming library that includes:

• Slots — hundreds of titles including Fortune Rabbit and other popular Asian-themed games
• Live Casino — baccarat, roulette, blackjack, and game shows with live dealers
• Sports Betting — PBA, NBA, UFC, boxing, football, and more
• Bingo — classic and themed bingo rooms
• Sabong — online cockfighting for Filipino players
• Table Games — poker, sic bo, dragon tiger, and more

New games are added regularly, so there is always something fresh to try.

Yes. All games on max88 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and table game providers are independently audited for fairness. Live casino games are streamed in real time from professional studios with physical cards, wheels, and dice — ensuring complete transparency. max88 is committed to providing a fair gaming environment for every player.

Absolutely. max88 is fully optimised for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits and withdrawals, claim bonuses, and contact support — all from your smartphone. No app download is required; simply visit max88 through your mobile browser for a seamless experience. The platform is designed to run smoothly even on standard mobile data connections common across the Philippines.

max88 covers a wide range of sports markets popular with Filipino bettors, including the PBA (Philippine Basketball Association), NBA, UAAP, NCAA Philippines, UFC and MMA, boxing (including Filipino world champions), football (Premier League, La Liga, Champions League), volleyball, and more. Live in-play betting is available on selected events, allowing you to place bets while the action is happening in real time.

Yes. max88 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties without your consent, except where required by law. We comply with applicable data protection regulations and follow strict internal data handling policies. For full details, please review our Privacy Policy.

To keep your account secure, we recommend the following:

• Use a strong, unique password that you do not use on other sites
• Enable two-factor authentication (2FA) if available on your account
• Never share your login credentials with anyone — max88 staff will never ask for your password
• Log out of your account when using shared or public devices
• Be cautious of phishing attempts — always access max88 through the official URL

If you suspect unauthorised access to your account, contact our support team immediately.

Identity verification (KYC — Know Your Customer) is a standard requirement for licensed online gaming platforms. It serves two key purposes: confirming that you are who you say you are, and ensuring you meet the minimum age requirement of 21 years. KYC also protects players from fraud and helps prevent money laundering. Your documents are handled with strict confidentiality and are only used for verification purposes.

max88 provides a full suite of responsible gaming tools available directly from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — cap the amount you can lose within a given period
• Session Time Limits — automatically log out after a set duration
• Reality Check Reminders — on-screen pop-ups showing your session time and activity
• Cool-Off Period — pause your account for 24 hours, 48 hours, or 7 days
• Self-Exclusion — block access to your account for 30, 90, or 180 days, or permanently

For more details, visit our Responsible Gaming page.

You can request a self-exclusion directly from your account settings under the Responsible Gaming section. Choose your preferred exclusion period and confirm your request. Your account will be suspended within 24 hours. If you need immediate assistance or cannot access your settings, contact our support team via live chat or email at [email protected] and we will process the request for you. Self-exclusion periods cannot be reversed once active.

Recognising a potential problem is a brave and important first step. max88 encourages any player who feels their gambling is becoming a concern to reach out for support. You can contact our responsible gaming team via live chat at any time — we will help you set up protective tools or process a self-exclusion without judgment. For professional support, the National Center for Mental Health (NCMH) crisis hotline is available 24/7 at 1553. PAGCOR also provides responsible gaming resources for Filipino players. Remember: gambling should always be fun, not a source of stress.